Foresters Financial is committed to providing a great range of products and services to our members. If at any time we have not satisfied your expectations, please contact us. Most times we will be able to resolve your concerns upon initial contact however if we are unable to resolve your concern quickly, please ask to speak to our Customer Resolution Leader who will register your complaint and commence our complaints process.
service@forestersfinancial.com.au
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Telephone
1800 645 326 (free call)
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Postal Address
PO Box 7702, Melbourne 3004
We will acknowledge your complaint within 24 hours of receipt or as soon as practicable, collect information to assess and investigate, and then provide you with a response within 30 days.
Our dispute resolution procedure is free of charge to you. If your issue cannot be resolved directly between you and Foresters Financial, then you may refer your issue to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial service complaint resolution that is free to consumers.
The National Relay Service can assist to lodge a complaint for people who are deaf or have a hearing or speech impairment.
Postal Address
GPO Box 3, Melbourne VIC 3001
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Telephone
1800 931 678 (free call)
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info@afca.org.au
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Website
www.afca.org.au
