Foresters Financial is committed to providing a great range of products and services to our members. If at any time we have not satisfied your expectations, please contact us. Most times we will be able to resolve your concerns upon initial contact however if we are unable to resolve your concern quickly, please ask to speak to our Customer Service Manager who will register your complaint and commence our complaints process.

We will acknowledge your complaint within 24 hours of receipt or as soon as practicable, collect information to assess and investigate, and then provide you with a response within 30 days.

Our dispute resolution procedure is free of charge to you. If your issue cannot be resolved directly between you and Foresters Financial, then you may refer your issue to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial service complaint resolution that is free to consumers.

The National Relay Service can assist to lodge a complaint for people who are deaf or have a hearing or speech impairment.