About Foresters

Tina is responsible for building and maintaining strong, long-term relationships with funeral director partners across Australia. She works closely with funeral businesses to ensure consistent service, clear communication and practical support.

Tina brings broad experience in customer relationship management, sales, account management, and business development, including eight years working closely with the funeral industry. Her approach is grounded in collaboration and a strong understanding of the operational and commercial realities of funeral services.

At Foresters, Tina focuses on trust, continuity, and reliability, supporting funeral director partners in delivering confident, professional outcomes for the families they serve.

Greg supports funeral director partners through relationship management, product knowledge and practical training. He works closely with funeral teams to ensure they are well supported and confident in their engagement with client families.

Greg’s background spans multiple industries, with experience across operations, business development, staff education and customer service, including nine years working in and alongside the funeral industry. He brings a practical, service-led approach to supporting funeral businesses.

At Foresters, Greg focuses on delivering clear information, dependable support and practical solutions that help funeral director partners operate effectively and consistently.

Martin leads the Client Services Team, overseeing client operations and ensuring that processes meet regulatory and operational standards. He is responsible for managing complex client queries, implementing strategic initiatives, and maintaining high standards of accuracy, efficiency, and client satisfaction across all interactions with partners.

Martin brings experience managing client operations in regulated environments, with a focus on compliance, risk management, and operational efficiency. His background includes leading teams, developing service strategies, and improving client service processes through technology and system enhancements, with a focus on embedding accountability and maintaining high-quality standards.

At Foresters, Martin focuses on supporting partners and high-value clients through consistent service delivery, ensuring compliance with fund rules, and fostering a collaborative team culture.

Courtney is responsible for supporting partners across Australia. She manages inbound and outbound enquiries and supports funeral director partners and members by providing clear information, practical assistance, and a caring, reliable service.

Her professional background is in financial services, including roles in banking and related sectors. Courtney has supported customers and partners across a range of service and operational functions, handled complex enquiries, explained financial information clearly, and worked collaboratively to deliver consistent, people-focused outcomes.

At Foresters, Courtney’s role is focused on supporting partners and members through clear communication, timely responses, and effective problem resolution. At the same time, managing funeral director accounts to ensure service requirements are met accurately and efficiently.

Ilada is responsible for the ongoing management and administration of funeral director accounts. She supports partners by overseeing transactions, maintaining account records, and addressing enquiries, ensuring services are delivered consistently and in compliance with regulatory standards.

Her professional experience spans banking, mortgage services, and legal consulting. She has worked in roles requiring close oversight of accounts, client support, and attention to financial and legal detail within structured and regulated environments.

At Foresters, Ilada focuses on the careful management of funeral director accounts. She works closely with partners to maintain accurate records, resolve account-related matters and support outcomes that protect members’ long-term interests.

Nicole partners with senior leaders to ensure seamless coordination of priorities and operational support.

She brings extensive experience in executive support and business administration across financial services, banking, construction, and professional services. Her background includes managing high-level stakeholder relationships, coordinating governance processes, and supporting strategic initiatives in dynamic, regulated environments.

At Foresters, Nicole focuses on delivering efficient executive support that underpins organisational priorities. She works closely with partners to maintain clarity, structure, and responsiveness in day-to-day operations, ensuring commitments are met and processes run smoothly.

Uttam is responsible for overseeing risk management, compliance and resilience frameworks across the organisation. He supports the board and executive team in ensuring that Foresters operates prudently, ethically, and in line with regulatory expectations.

Uttam has deep experience across risk management, internal audit, compliance, business continuity and quality management, gained through senior leadership roles in financial services and diversified organisations in Australia and internationally.

At Foresters, Uttam focuses on strengthening the risk culture, safeguarding members’ interests, and supporting long-term organisational resilience.

Douglas is responsible for day-to-day operational compliance, resilience, and third-party oversight across business-as-usual and change. He ensures issues are identified early, escalated appropriately and managed within agreed risk settings, working closely with internal teams and partners.

His background spans operational risk, incident management, vendor oversight, technology resilience and financial controls within regulated financial services. He has worked across product administration, claims, outsourcing and investment governance, with a focus on practical controls, clear accountability and effective governance reporting.

At Foresters, Douglas focuses on strengthening line-one controls, improving incident timeliness, and enhancing oversight of service providers. He supports reliable administration, protects members’ interests, and helps ensure the organisation meets its obligations while operating within its risk appetite.

Rao is responsible for the delivery and support of core business systems. The position oversees technical services, system reliability and change delivery, working closely with internal teams and external providers to support operational needs.

His background includes extensive experience in business systems analysis, application support and technology change across financial services, retail, telecommunications, education and large enterprise environments. Work has focused on translating business needs into practical system solutions, managing vendors, improving processes and supporting complex platforms such as CRMs and financial systems.

At Foresters, Rao focuses on maintaining stable, well-supported systems that enable teams to serve members effectively. This includes managing incidents and change, strengthening documentation and processes, and ensuring technology solutions align with regulatory obligations and long-term organisational needs.